Alpirac Support

For any question, bug report, or data request (GDPR), contact us:

Tip: send your message from the address associated with your Alpirac account, and include your iPhone/iPad model and iOS/iPadOS version.

FAQ

I have no GPS track / location doesn’t work

Check: Settings > Privacy & Security > Location Services > Alpirac. Allow access according to your use.

iCloud sync doesn’t work

Make sure iCloud is enabled and you are using the same Apple ID. A network connection is required.

HealthKit / Health

Check permissions: Settings > Health > Data Access & Devices > Alpirac.

Request deletion of my data

Email julien.pul@icloud.com. We’ll guide you through deletion and/or anonymization.